SHOP FAQ:
Can I trust the security of your website?
As of April, 2020, my shop is powered by Shopify and all payments are run through their secure system or through PayPal Express Checkout. Any information stored otherwise on this website (account information, addresses, etc) or on Shopify are protected with an SSL certificate and your information will never be used other than to fulfill orders or anything else you may sign up for. Please see my Privacy Policy for more information.
How do I know the quality of the prints?
I do my best to describe the papers and ink that I use in producing my prints. I am also very particular regarding the quality and I will never knowingly send out a subpar print. As this shop is still relatively new, and I never pester for reviews, there isn’t much to go on here. However, if you are curious, you can check out the nearly 10 years of reviews I accumulated on Etsy (915 sales, 227 reviews). If for any reason, you are not satisfied with the print, please see my return policy below.
What is your shop processing time?
For Prints: I will have orders ready to ship within 3-5 business days. Most of the time, I am able to fill orders more quickly, but if your order is placed while I am out of town for a show, it will be shipped as soon as I return. I ship on Tuesdays and Thursdays, but will occasionally ship more frequently, especially around the holidays.
For Shirts or Other Goods: These orders are fulfilled through a third-party company called Printful. Their processing time varies, but items usually ship within a week.
In either instance, please allow time for the postal service to deliver your item. The above times do not include transit. USPS generally delivers domestic orders in 2-5 days and will always include tracking. International orders, please allow 2-4 weeks for delivery. Tracking may not be available to all countries.
Return and Refund Policy:
Returns and refunds are accepted if the request is made within 14 days of delivery of the product. All products must be returned at the buyer’s expense and must be in original condition to receive a refund.
If a product arrives damaged, please contact me with photos of the damage and I will happily supply a replacement.
In the event of non-delivery, please contact me with your order number and tracking, if applicable. In the US, for standard shipping, please allow up to 2 weeks for a missing package; international, please allow up to 1 month. Weather, customs, or other circumstances may sometimes delay a package.
All other questions:
If you have a question, comment, or concern that is not addressed here, please contact me and I’ll be happy to address it!